Needs attention
Latest calls & messages
See allOpen play players
Court hours booked
Who comes to open play
sign-ups by membershipDay by day table
ShowHide
Open play schedule review
each weekly time slot, last 4 weeksFrom CourtReserve sign-ups and bookings (cancellations left out). Members = signed up with nothing to pay; paid = paid per visit or a guest. Court hours count every court a booking or event used; open hours are 3 courts × business hours.
Messages to the team
Private chats from “Message the PPS team” in the app. Your reply notifies their phone.
Reported
3 reports hide a message until you lookLatest messages
Members
Down to the last 1 or 2
On sale
Game nights, last 7 days
All recordsOn the court TV now
Full tools
Full tools
Full tools
Full tools
Full tools
What’s being built or replaced, and what each one is waiting on. Status as of Nov 3.
Live3
Member chat
Group chats in the Pit Stop app (Everyone, Ladies, skill levels) with notifications, to replace TeamReach.
Live in the app since Nov 3. Running beside TeamReach for about 2 weeks before members are moved over.
Open Member chatClinics on the website
Every CourtReserve clinic shows on our site, the app and the TV.
Live from CourtReserve. The site picks up new clinics when it rebuilds.
See the clinicsNightly website rebuild
Rebuilds the site every night so new events show and old ones drop off by themselves.
Live since Nov 1. The site rebuilds itself every night.
Testing2
Retention texts & emails
Our own win-back, welcome, review and birthday messages, to replace Patch ($260/mo).
Built in test mode, not texting customers yet. Patch stays on until ours is proven, and its text subscribers need exporting before it’s cancelled.
Growth dashboardRuby phone assistant
Our own AI that answers calls and texts, to replace Rosie ($150/mo per number).
Being tested on a separate number. Rosie stays on the main line until Ruby is proven. Email drafts to support@ are built.
Waiting on something1
Rankings accuracy
Full-name suggestions, merging two spellings of one person, half credit for horn-ended games, and a "rusty" tag.
Built and waiting for the OK to go live.
RankingsPlanned2
Door codes
Our own 4-digit codes for members, staff and bookings, instead of RemoteLock.
Plan is ready. Waiting on which door locks we buy, since that decides how the codes get sent to them.
PlanScore buttons
Clip-on buttons so players add points without a phone.
Recommended Flic 2 buttons + hub (~$130 pilot). Not bought yet.